Accessability Links


Thursday 19th September 2019

Many companies, after reviewing a candidates CV and profile, will use an initial telephone interview to screen candidates, before making a decision as to whether they would like to progress the candidate to the next stage for a particular role by inviting them to a face to face interview.

The main points to remember to help you prepare and impress during a phone interview are...


This may sound like a no-brainer, but it’s surprising how many candidates choose not to answer the phone.

If you decide you want to withdraw yourself from the interview process with a company, or for any reason you will not be available to take the call, it is important to ensure you follow the correct protocol by cancelling it with your recruiter beforehand - you want the people helping you to find employment to take you seriously and by not answering the phone it shows a lack of respect.

When you have been invited to take part in a telephone interview the company that you’re interviewing with will have informed you of the time they will be contacting you. They do not expect you to be waiting by the phone all day and so be aware of when it is due to take place. It is therefore essential that you put adequate time aside for the call.


Make sure you are in a quiet area with no distractions for your allotted time slot. This will create a calm environment where you are able to listen to all of the information and think about the answers to your questions.

The last thing you want is to be walking home from work in a busy area, or on a packed bus trying to answer interview questions on the phone, as not only will it be more difficult for you to hear, it could also create a negative impression to your interviewer making them question of how interested you are in the role if you haven’t taken the time to find somewhere appropriate to talk.

It is also important that you have good phone network coverage.Unfortunately for some of us finding good quality signal even in the comfort of our own homes is difficult, but it’s really worthwhile finding somewhere that you can accept your call with minimal interruptions.


On the phone it can be more difficult to understand what the other person is saying than if you were talking in a face to face situation therefore it’s important to be mindful of this when taking part in your interview by making an effort to speak in a clear and concise way and not too fast.

This is especially important when explaining details of your skills, experience or project history to ensure that the interviewer is sufficiently able to understand the key information and has the opportunity to make relevant notes.


Over the telephone interviewers aren’t able to see your body language therefore you’re going to need to sell yourself through your use of language, pitch and tone of your voice. It has been found that two thirds of communication is non-verbal during a face to face exchange and you don’t have this in a phone interview. So be enthusiastic, let the interviewer know that you are listening to what they say. Don’t be afraid to let your personality shine through, after all this could be what makes your interviewer remember you over other candidates and help you secure your face to face interview.


Get to know the company you are interviewing for. You can do this by researching them at various different outlets, their company website, their social media outlets, news articles etc. Make preparation notes if you need to, which you can use to prompt you to include important points and also record questions you want to ask the company thus emphasising your level of interest in the role.


If you are really interested in the role, there’s no harm in telling the interviewer this. Don’t be afraid to ask what the next stage of the interview process is. This will show the interviewer that you are interested and want to know how you can prepare for the next stage if there is one.

Apply these simple tips into your preparation, and hopefully you will be sure to ace your next telephone interview.

Bonus tip...


We understand that interviews of any kind can be nerve wracking. But, if you can, try your best to relax.

If you feel like your nerves could get the better of you during a phone interview, here are some tips on how to calm them before and during the interview. 

- Get a good nights sleep the night before your telephone interview

- Go for a walk / do some exercise (if you have time to) before your interview - this is a proven stress buster

- Plan something nice to do after your interview so you have something to look forward to 

- Think rationally - 'What is the worst thing that could happen?'

- Try and shift the pressure - keep in mind that although you may really need this job, the person interviewing you needs you more - that is why they are hiring and advertising the role. 

For more interview tips or careers advice visit follow us on twitter @AmsourceTech.
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