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CELEBRATING 8 YEARS OF AMSOURCE TECH!

Monday 25th June 2018
This week we are celebrating 8 years of Amsource Technology!

In this blog we hear from Founder and Managing Director of Amsource Technology - Andrew, all about the Amsource Tech journey so far. From challenges to achievements. a recap on how this year has been and what's in store for the future of Amsource Technology.



How has the last 12 months been for Amsource Technology?
The last year for Amsource has proven to be another year of growth and success, and a year where it feels we have ‘grown up’ as a business.  Our turnover increased by a further 20%, which is down to an increase in the number of both permanent and contract placements.  Our team is now at 15 with solid platform for further growth.  We moved into our own dedicated office in The Leeming Building and have invested significantly in the technology we utilise across the business, including a new market leading CRM, online training platform and performance management software to give our team the best possible platform to be successful.  We have also invested in a unique video interview platform.

What has been your highlight of the last year?
The move out of serviced offices into our own space at The Leeming Building has to be the highlight (despite the best efforts of Virgin Media to delay it for as long as possible!  No internet for 3 months was a challenge!).  The move has allowed us to create our own identity in a space that is ours, to build and develop our culture and provide our team with a space is ours, to build and develop our culture and provide our team with a space that supports their everyday work, with a breakout area to de-compress from the stresses of the day job.

What has been your greatest achievement with Amsource Technology over the last 8 years?
There are two achievements that really stand out for me. The first is building a successful, sustainable business that is respected across our clients and candidates for how we operate, which has allowed us to  grow a stable, profitable business with zero debt or the need for outside investment.

The second is the development of our key team members who are now in leadership positions in Amsource.  Georgia, Penny and David joined Amsource as Graduates, and they have now developed into successful, talented leaders who are at the core of everything we do.  As a business owner and a leader it’s fantastic to see how they have grown as the company has grown.

What challenges have you had to overcome in order to continue your success?
Every day is a challenge in business, and particularly in the recruitment industry!  Maintaining constant growth and success are the biggest challenges over the years, and we’ve maintained a constant upward growth curve over the last 8 years.

The other is maintaining a healthy work life balance.  Recruitment can consume you as it’s long days with big rewards, and having two young children is very demanding, particularly in their early years when they’re awake all night, and then you have to go to work and complete a 10-12 hour day.  Certainly “character building”.

Over the last 8 years what have been the biggest changes you’ve experienced in the recruitment industry that have changed the way you work?
Like most industries, technology has come more and more to the forefront. CRM’s are far more intuitive and allow you to build your business around them, they’re no longer CV stores.

The way the whole world has gone social has also been a massive change, as the habits of the way people find work has completely changed.  People no longer need to actively look for work, as platforms such as LinkedIn provide a platform for them to be found and engaged differently, so we’ve had to adapt our methods to meet this.#

Technology will only have a greater and greater impact over the coming years.  We’re a long way from having algorithms replace us however.  They may be able to match skills to CV’s, but recruitment is a human process managing emotions.  A computer can’t do this.

Video will have a massive impact, and we’re in a great position to capitalise on this with our video interview platform.

What do you think sets Amsource Technology apart from other agencies?
As a business we always strive to combine the best of human processes along with a significant investment in innovation and technology.  We provide the best possible training we can to ensure our consultants consistently deliver to our clients and candidates to a high standard.  We then utilise the best innovations in tech to help us stand out from the crowd – both internally and through our external facing tech.  Our video interview platform is really making a difference and gives us a true USP that transforms the way companies hire and the experience the candidate has while being in the recruitment process.

What changes would you like to see in the recruitment industry?
This is always a tough question, but the key one for me is to see far more collaborative ways of working in a true partnership between hiring companies and agencies.  In some ways the recruitment industry creates a viscous circle where everyone on the process has a poor experience.

Recruitment businesses struggle to demonstrate where they add value or their true USP’s, so hiring businesses then search to lower the fees they will pay as their primary decision on which agencies to use.  This is crazy – when searching for someone to provide a service what other supplier would you actively search out in order to find the cheapest possible option!?  You wouldn’t do this with a lawyer, a plumber or a house builder, and it baffles me that this is often the route the client takes. 

This then results in the those clients receiving a poor service, as they don’t get an agencies best candidates, so they then give the vacancy to multiple suppliers.  Everything then becomes a foot race on multi-supplier preferred supplier agreements to get to the best candidates first, so there is limited quality in the whole process, and the candidate has an incredibly poor experience.

The candidate gets limited information around the company, the role and the hiring process so they are then limited in their opportunity to secure the role if a recruiters back office functions aren’t up to scratch.

So, what I would like to see is agencies understanding what sets them apart from their competition with their USP’s (being ‘consultative’ and ‘a market expert’ isn’t a USP, people!), to enable hiring businesses to see the true value of the services they’re receiving, and in turn to then limit the number of suppliers they use and be feel happy they’re getting value for paying  a more appropriate fee level.

‘PSL’ is a term that should be banished to the 1920’s when the recruitment industry was first created in the great depression.  Their focus is solely on the fees charged and rebate.  This model has to change.


As time goes on, businesses need to adapt and try new things in order to remain on the pulse of what’s going on in the industry. How will Amsource Technology adapt over the next 12 months?
We will continue to invest significantly in both our people and our operations.  We are looking at how we can position Amsource to be at the forefront of providing talent solutions to start-ups and technology led organisations both locally and further afield.  We have developed a product suite that we believe will revolutionise the way talent is engaged and hired, making the recruitment process a far more enjoyable and successful experience for all involved in hiring process.

The great inventor Thomas Edison once said: “There’s a way to do it better – find it”.  

We think we have in recruitment – Watch this space!

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