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Network Operations Team Leader - Cisco

  • Job type: Permanent
  • Location: West Yorkshire
  • Sector: Infrastructure
  • Job reference: SM003
  • Consultant: Shane Marriott
This vacancy has now expired.
The role of Operations Delivery Lead is to lead the day to day line, resource and service management activities for their designated Operations Delivery team, whilst also acting as a Technical SME and mentor for the team.

As leader for a multi-disciplined team delivering both a technical and support service, the role holder must manage the split of resource between projects/improvements and operational service.

The role has split responsibility across people management / leadership, and technical operational duties and as such will be approximately 50% hands-on.

Line Management responsibilities for a subset of the “Operations Delivery pool” resources:-
Set Objectives and monitor/review progress against these
Perform Appraisals inline with the PDR policy and process
Help individuals develop effective Personal Development Plans
Identify suitable training/coaching opportunities to maintain skills development within the portfolio
Resolve Team Issues and underperformers, using Performance Management where necessary
Drive, encourage, praise and motivate team through Leadership skills
Assist Manager with recruitment of resources
Manage staff overtime so that overtime costs are controlled and kept to a minimum whilst the service provided is unaffected
Maintain service operation and provide a consistent and effective function line of business (network operations) within agreed SLA’s at department and business level.

Follow agreed Departmental ITL processes to implement and promote efficient and effective Incident, Change, Problem, Event, Performance, Capacity and Release Management.

The responsibility of the Network Operations Team is to manage and maintain core Networks and/or voice communications and supported infrastructure systems and services critical to the running of the Provident core business and customers.

As well as delivering effective technical resolution to core service faults and platform faults in the form of Break/Fix actions, and Root Cause analysis, the Specialist is also expected to be involved in service continuity, and improvement tasks, and to deliver assistance in the introduction of new solutions and platforms as a production service.

Sonic Firewalls
Provide core services support and maintenance of mission critical network, communications and voice platforms for our internal customers.
Ownership and accountability for technical and support tasks assigned to you as an individual. From initial request through to conclusion.
Embrace all methods of available communication when required with our customers to effectively resolve their issues on all technical levels.
To be available and willing to work reactively as the situation or fault demands but to work at all times in a proactive frame of mind. Encourage long term fix and solid technical resolutions.
Provide an excellent level of customer service.
Potential of providing 24/7 support cover in accordance with department policy, requirements and conditions.
Follow agreed Departmental ITIL processes and effective Incident

The salary for this role ranges between £40,000 - £50,000
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